Recently, an Alberta woman with an obvious physical disability was asked to leave a grocery store and not come back because she could not pack her own groceries quickly enough. According to the report on CBCB次元官网网址檚 Go Public, the checkout clerk said she was slowing down the line as she struggled to bag her groceries, and the store said no staff were available to help her. Presumably, neither were other patrons.

This story is consistent with what many disabled people say they experience. The Human Rights Commission says that almost 60 per cent of all claims cite disability as the basis for discrimination. People with disabilities are routinely denied the rights we all know they are entitled to. A poll commissioned by the Rick Hansen Foundation, found that 90 per cent of Canadians agree that accessibility for people with physical disabilities is a right, not a privilege, but there is still a clear prejudice in how disabled people are treated.

Disability is a sensitive topic. Fear of saying the wrong thing prevents people from saying anything at all, and makes us avoid having important conversations about disability. This avoidance in turn creates the kind of toxic environment that leads to situations such as the one described above.

In our research at the Canadian Disability Policy Alliance, we worked with disability advocacy groups to assemble some guidelines to help readers gain confidence in their ability to participate in positive ways in the dialogue with people with disabilities. Here, we share those guidelines:

Listen to how people talk about themselves

The Canadian government has advocated B次元官网网址減eople-firstB次元官网网址� language which emphasizes putting the person first and the disability second: for example, saying a person with a spinal cord injury, or a person with a history of depression. Many disabled people, however, say the disability is not inside of them: they are not a B次元官网网址減erson with a disability.B次元官网网址� Rather they are a B次元官网网址渄isabled personB次元官网网址� B次元官网网址� someone who is disabled by a world that is not equipped to allow them to participate and flourish. But they are a person either way. Avoid objectifying people by referring to them as B次元官网网址渢he disabled.B次元官网网址� Our advice is to listen to how people talk about their disability themselves, and take your cue from them.

Avoid euphemistic language

Language like B次元官网网址渄ifferently-abledB次元官网网址� or B次元官网网址渄iverse-abilityB次元官网网址� suggests there is something wrong with talking honestly and candidly about disability. It might even suggest to some people that there is something shameful about disability; or that we canB次元官网网址檛 talk about it directly unless we make it cute or pretty or funny.

Avoid unnecessary emotional tone

Disability is a fact of life for almost one-quarter of Canadians. Having a disability doesnB次元官网网址檛 make someone a hero, a saint, a victim, a burden or a soldier. This type of hyperbole gets in the way of having authentic relationships with people with disabilities. These words suggest one-dimensional characters. Instead, think: complex, interesting people, just like everyone else.

Avoid B次元官网网址榟andicapB次元官网网址�

The word handicap or handicapped is viewed as having a negative connotation B次元官网网址� an implication that people with disabilities are disadvantaged in society. That social disadvantage is something we should fight against, rather than merely accept and enshrine in language.

Avoid calling a disabled person a B次元官网网址榩atientB次元官网网址�

A patient is a passive individual who has turned over responsibility for important decisions to a health professional. People with disabilities for the most part live independent lives in the community. They are no more patients than anyone else getting on with their lives in the community.

Avoid calling non-disabled people B次元官网网址榥ormalB次元官网网址�

If non-disabled people are normal, then that means that disabled people are abnormal. Yet disability is the norm for some people. It is alienating and marginalizing to classify someone as B次元官网网址渁bnormal.B次元官网网址�

Refer to a personB次元官网网址檚 disability?

Is the disability a pertinent issue in the conversation you are having or the introduction you are making? We donB次元官网网址檛 specify a personB次元官网网址檚 gender, ethnicity, occupation or many other personal details when introducing them. Disability is a condition of life, like those others. It will be salient in some conversations and not in others.

Here are some B次元官网网址榙osB次元官网网址�

Do look people with disabilities in the eyes and address them courteously, as you would anyone else.

Do ask if you can help, and how you can help.

Do assume that people with disabilities have something to say, and be prepared to hear it.

Do talk about disability. ItB次元官网网址檚 a fact of life for 22 per cent of Canadians.

The more we talk about it, the easier it gets to have the important conversations we need to have with disabled people, and to ensure that the rights we promise to all Canadians are extended to them.

Mary Ann McColl, Professor, QueenB次元官网网址檚 University, Ontario , The Canadian Press