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StarbuckB次元官网网址檚 reverses its open-door policy: visitors need to spend to hang out

Moving forward, facilities, including restrooms, will prioritize paying customers
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FILE - A Starbucks logo sign in the window of one of the chainB次元官网网址檚 cafes in Pittsburgh, Jan. 12, 2017. (AP Photo/Gene J. Puskar, File)

If you want to hang out or at Starbucks, youB次元官网网址檙e going to have to buy something.

Starbucks on Monday said it was that invited everyone into its stores. A new code of conduct B次元官网网址 which will be posted in all company-owned North American stores B次元官网网址 also bans discrimination or harassment, consumption of outside alcohol, smoking, vaping, drug use and panhandling.

Starbucks spokesperson Jaci Anderson said the new rules are designed to help prioritize paying customers. Anderson said most other retailers already have similar rules.

B次元官网网址淲e want everyone to feel welcome and comfortable in our stores,B次元官网网址 Anderson said. B次元官网网址淏y setting clear expectations for behavior and use of our spaces, we can create a better environment for everyone.B次元官网网址

The code of conduct warns that violators will be asked to leave, and says the store may call law enforcement, if necessary. Starbucks said employees would on enforcing the new policy.

The new rules reverse an open-door policy put in place in 2018, after two Black men were arrested at a Philadelphia Starbucks where they had gone for a business meeting. The individual store had a policy of asking non-paying customers to leave, and the men hadnB次元官网网址檛 bought anything. But the arrest, which was caught on video, was a major embarrassment for the company.

At the time, Starbucks Chairman said he didnB次元官网网址檛 want people to feel B次元官网网址渓ess thanB次元官网网址 if they were refused access.

B次元官网网址淲e donB次元官网网址檛 want to become a public bathroom, but weB次元官网网址檙e going to make the right decision a hundred percent of the time and give people the key,B次元官网网址 Schultz said.

Since then, though, employees and customers have struggled with unruly and even dangerous behavior in stores. In 2022, around the country B次元官网网址 including six in Los Angeles and six in its hometown of Seattle B次元官网网址 for repeated safety issues, including drug use and other disruptive behaviors that threatened staff.

The new rule comes as part of a push by StarbucksB次元官网网址 new chairman and CEO, , to reinvigorate the chainB次元官网网址檚 . Niccol has said that he wants Starbucks to recapture the it used to have, before long drive-thru lines, mobile order backups and other issues made visits more of a chore.





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