A Langford grocery store is apologizing after a woman was wrongly removed from the store, but her family says that isnB次元官网网址檛 enough to make right what they say was a case of racial profiling.

Rich Barron said his partner Brenda Urquiaga, who is Filipino, was shopping at the Langford Real Canadian Superstore on Aug. 12 when she was approached by staff members who took her shopping cart from her and said she needed to leave immediately B次元官网网址� without providing any reason why.

Barron said the incident brought Urquiaga to tears and left him disgusted.

B次元官网网址淪he was told by staff they donB次元官网网址檛 need to tell her anything, she knows what she did, and they have thousands of hours of her on video B次元官网网址榙oing what she is doing,B次元官网网址� which is absolutely impossible,B次元官网网址� said Barron. B次元官网网址淲hat they did to her hurt her, and itB次元官网网址檚 kind of devastating. SheB次元官网网址檚 never been profiled like this before.B次元官网网址�

For Urquiaga, the incident has left a B次元官网网址渟car on my mind,B次元官网网址� and taken away the joy she used to feel when shopping.

B次元官网网址淚t feels different anytime I go into any store now. I feel like somebody is always watching me,B次元官网网址� said Urquiaga. B次元官网网址淣ow I only go shopping when we really need something B次元官网网址� or if I have my family with me because I feel more OK when they are there with me.B次元官网网址�

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In a statement to Black Press Media, Loblaw public relations said a B次元官网网址渢horough investigationB次元官网网址� was launched into the incident, which determined her removal from the store was B次元官网网址渄one in error due to mistaken identity.B次元官网网址�

B次元官网网址淥ur customer support team has reached out to the customer to express our sincere apology for both the error and for how the situation was handled,B次元官网网址� continued the statement. B次元官网网址淲e are working with the customer to try and reach a satisfactory resolution in this matter and have committed to providing additional training to our staff to ensure this does not happen again.B次元官网网址�

While the corporate statement reaffirms the response Barron eventually received from the Superstore customer service team and the Langford store manager after several attempts by both he and his daughters to get a response, he maintains the company is not going far enough and is attempting to hide what he feels was a case of racial profiling.

Barron said a few days after the incident he eventually got to speak to the Langford store manager by phone, who immediately apologized for the incident and said he was B次元官网网址渟ick to my stomach all weekend.B次元官网网址�

The manager said the removal was a result of a case of mistaken identity because someone dressed like Urquiaga had been shoplifting from the store.

B次元官网网址淚tB次元官网网址檚 100-per-cent profiling, and they were after a dark-skinned person who they thought was shoplifting. It wasnB次元官网网址檛 because of what she was wearing,B次元官网网址� he said.

The manager offered Barron a $250 gift card, which he did not accept, and customer service later offered a $500 gift card, which he has also not accepted.

B次元官网网址淚 want to put it in the publicB次元官网网址檚 view what they are doing,B次元官网网址� said Barron. B次元官网网址淵ou canB次元官网网址檛 do certain things because of colour without facts to back it up B次元官网网址� itB次元官网网址檚 the grossest thing I have ever seen with no accountability. There has to be accountability.B次元官网网址�

Urquiaga said she hopes coming forward with her story will help give a voice to others who have experienced incidents like this, but did not feel comfortable making it public.

B次元官网网址淪uperstore needs training for their staff on being humane to people, whatever colour they are,B次元官网网址� she said.

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