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BԪַNot just about chips:BԪַ Frito-Lay, Loblaw expose tension between suppliers, retailers

Situation has left the chip and snack food aisle of many Loblaw stores less full than usual
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One of CanadaBԪַs biggest food manufacturers has halted shipments to one of the countryBԪַs largest grocers in a extreme example of how inflation is impacting the food industry. Bags chips from PepsiCoBԪַs Frito-Lay division are shown in New York in this June 15, 2007, file photo.THE CANADIAN PRESS/AP-Mark Lennihan

One of CanadaBԪַs biggest food manufacturers has halted shipments to the countryBԪַs largest grocer in an extreme example of how inflation is impacting the food industry and driving a wedge between some retailers and suppliers.

At issue is a dispute over pricing between Frito-Lay Canada and Loblaw Companies Ltd. as the maker of brands like Cheetos, Doritos, Lays, Ruffles and Sunchips tries to recoup higher costs.

The situation has left the chip and snack food aisle of many Loblaw stores less full than usual or stocked with the retailerBԪַs house brands, PresidentBԪַs Choice and No Name.

Frito-Lay spokeswoman Sheri Morgan confirmed there is a BԪַtemporary disruptionBԪַ with one customer.

BԪַOur business has faced unprecedented pressures from rising costs of items including ingredients, packaging and transportation,BԪַ she said in an email.

BԪַTo help offset these pressures on our Canadian operations BԪַ we have made adjustments to our prices that are consistent across the marketplace.BԪַ

Loblaw spokeswoman Catherine Thomas said the grocer is BԪַlaser focusedBԪַ on minimizing retail price increases.

BԪַWhen suppliers request higher costs, we do a detailed review to ensure they are appropriate,BԪַ she said in an email. BԪַThis can lead to difficult conversations and, in extreme cases, suppliers donBԪַt ship us products.BԪַ

The rift between Frito-Lay and Loblaw exposes deepening tensions in CanadaBԪַs food industry that many experts say could worsen as supply chain challenges and inflation continue.

Some argue that grocers are simply trying to keep sticker prices low and stop suppliers from using inflation to justify unreasonable price hikes.

Others suggest grocers are using their market strength to bully suppliers and pad their bottom lines.

BԪַItBԪַs challenging that it has devolved into such a confrontational relationship,BԪַ said Michael Graydon, CEO of Food, Health & Consumer Products of Canada, an industry group which lists Frito-Lays parent company PepsiCo Foods Canada among its members.

BԪַThe level of frustration is growing.BԪַ

The increase in wholesale prices some suppliers are seeking from retailers will help mitigate ongoing inflation but wonBԪַt completely offset higher costs, he said.

The final price consumers pay in stores is set by grocery retailers BԪַ not food manufacturers, Graydon said.

However, retail industry advocates say food manufacturers are in some cases seeking price hikes that outpace inflation.

Retail Council of Canada spokeswoman Michelle Wasylyshen said the industry group, which represents Loblaw, has been contacted by both big and small grocery retailers about a flood of new price increases in January from vendors.

BԪַThis follows an already alarming number of increases in the preceding quarter,BԪַ she said. BԪַIn many cases the increases are unprecedented and far exceed typical food inflation levels.BԪַ

Statistics Canada said last week that food prices increased 6.5 per cent in January, the biggest year-over-year jump in grocery bills in more than a decade and higher than the overall annual inflation rate of 5.1 per cent.

ItBԪַs unclear how the loss of sales at Loblaw, which includes conventional chains such as Zehrs, Atlantic Superstore and Provigo and discount stores No Frills and Maxi, could impact Frito-Lay.

The companyBԪַs products are made in Canada, largely using Canadian potatoes grown by local farmers. Experts say a long-term drop in sales could ultimately hurt local producers.

But experts say brand loyalty will work in the chipmakerBԪַs favour.

BԪַFrito-Lay is betting that the loyalty consumers have for their brands gives them leverage to make this move,BԪַ said Joel Gregoire, associate director of Canada Food and Drink with market research company Mintel.

Yet pulling supply from Loblaw BԪַ which holds the largest share of grocery sales in Canada BԪַ is also risky for the food manufacturer, he said.

BԪַNot filling orders to CanadaBԪַs largest grocer will no doubt have a substantial impact on Frito-LayBԪַs near-term sales,BԪַ Gregoire said.

More broadly, he said the dispute appears emblematic of a broader battle for pricing leverage between grocers and manufacturers.

BԪַThis tension is not new, but this move by Frito-Lay has high stakes,BԪַ he said. BԪַThis is a battle to maintain margins as costs rise.BԪַ

Indeed, food expert Sylvain Charlebois said the friction between Frito-Lay and Loblaw is the BԪַtip of the iceberg.BԪַ

The hostility between retailers and manufacturers could worsen in the coming months, he said.

BԪַThis is not just about chips,BԪַ said Charlebois, Dalhousie University professor of food distribution and policy. BԪַWeBԪַre going to be seeing this in other food categories like bakery and dairy as well.BԪַ

BԪַBrett Bundale, The Canadian Press





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