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Weather ruin your holiday plans? HereB次元官网网址檚 what to do if your flight was cancelled

Some advice if your holidays are being hurt by travel havoc
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Westjet and Air India aircraft sit idle at Vancouver International Airport after a snowstorm crippled operations leading to cancellations and major delays, in Richmond, B.C., Tuesday, Dec. 20, 2022. The holiday plans of thousands of people have been disrupted as bad weather forces the cancellation of large swathes of flights across the country. THE CANADIAN PRESS/Darryl Dyck

The holiday plans of thousands of people have been disrupted as bad weather forces the cancellation of large swathes of flights across the country.

Here are some frequently asked questions, and tips, about what to do if it happens to you:

Q: My flightB次元官网网址檚 been cancelled. Should I call the airline?

A: No. The airlines are very overwhelmed right now that youB次元官网网址檙e unlikely to get through. In fact, WestJet is advising that customers only phone the contact centre to make changes to a confirmed reservationB次元官网网址 if your flightB次元官网网址檚 been canceled and youB次元官网网址檙e looking to reschedule, they wonB次元官网网址檛 be able to help you.

Q: So, then what should I do? Just sit tight?

A: Basically, yes. If thereB次元官网网址檚 an alternate flight option available, your airline will email you. But travel demand is so high and so many flights have been cancelled, there may be no available alternate flights.

Q: OK, so IB次元官网网址檝e given up on getting home for Christmas. Can I get my money back?

A: Yes. If your flight is cancelled, your airline will email you with refund information. Also, you can decide to proactively cancel your travel plans B次元官网网址 both major Canadian airlines are offering goodwill refund policies that allows you to request a refund or travel voucher if you have travel booked anytime between now and Dec. 26. Information is available on your carrierB次元官网网址檚 website.

Q: But what if IB次元官网网址檓 already in transit, and encountering delays?

A: If youB次元官网网址檙e stranded in an airport waiting for a connecting flight, CanadaB次元官网网址檚 air passenger bill of rights requires your airline to put you up in a hotel overnight. For this specific situation, as a B次元官网网址済oodwill gesture,B次元官网网址 WestJet says it will provide reimbursement for up to three days of accommodation, up to $150 a night, for any guest stranded in a connecting city in Canada.

Q: I got to my destination, but my baggage didnB次元官网网址檛. What should I do?

A: You can file a lost and delayed baggage report at your airlineB次元官网网址檚 baggage service counter, or some airlines also allow you to file a report online. ItB次元官网网址檚 best not to try to return to the airport to look for your bags B次元官网网址 your airline will deliver them to you once theyB次元官网网址檙e located.





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