A Maple Ridge woman is speaking out after taking her little brother to a trampoline park in North Langley and being refused access because of his service dog.

Danica Dutt said she took her 11-year-old brother, who has autism, to the Langley location of the Extreme Air Park on Wednesday evening.

B次元官网网址淏efore my brother could begin to even jump, one of the staff told us the service dog was denied access because she was not needed,B次元官网网址� Dutt posted on Facebook.

B次元官网网址淚 explained to her the dog has public access and showed her the paperwork, but she said there was nothing she could do. The owner of the company said the dog was not allowed to be there, and only service dogs who have a B次元官网网址榩urposeB次元官网网址� (i.e a seeing eye dog) would be permitted to enter.

B次元官网网址淚 had to stand and wait for 30 minutes with my 11-year-old autistic brother while the lady working discussed this on the phone with management.B次元官网网址�

Dutt said she asked to speak to a manager and was told staff were not allowed to give out the phone number.

B次元官网网址淭he best part was, I got to tell my 11-year-old brother he wasnB次元官网网址檛 allowed to jump and his eyes filled with tears. He does not understand,B次元官网网址� she wrote.

Dutt said she is angry because the business would not provide a refund, only a credit.

B次元官网网址淥ur intentions [in sharing this] are to raise awareness on the rights of service dogs who assist those with autism. Not all disabilities are visible, but all are valid,B次元官网网址� she wrote in a Google review.

People were quick to respond on social media, some adding comments to the businessB次元官网网址� Google reviews. By Thursday morning, her posting had more than 1,000 comments.

The online reviews included a few comments labelled B次元官网网址渞esponse from the owner.B次元官网网址�

B次元官网网址淲e do not allow leg braces or wheelchairs or dogs on the trampolines,B次元官网网址� those comments said. B次元官网网址淎ll persons are welcome and all care providers go for free. This individual wanted the dog to jump, as well. It is helpful when the public knows the whole story before jumping to conclusions. Thank you.B次元官网网址�

Dutt denied they wanted to take the dog onto the trampolines and that the plan was to have her sit with the dog in the waiting area.

The company responded to Black Press Media email with an unsigned statement:

B次元官网网址淜ai visited our facility yesterday and did in fact jump and enjoyed all the attractions in our park. His sister was offered a free admittance as is our policy with care providers, to assist Kai if needed.

B次元官网网址淭he incident arose from a dialogue about the dog going onto the trampoline area. Service dogs are welcome, and we do our best to address and accommodate all our customers needs including those requiring special care. We reached out to Kai and Danica on DM through social media, but havenB次元官网网址檛 heard back from them.B次元官网网址�

Extreme Air Park has facilities in North Langley, Richmond, New Westminster and Calgary.