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Social media graces? Online commenting in a new media age

The struggle to define acceptable and accountable internet conversations continues
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Many in the community are still struggling to come to a consensus on what are the proper standards for posting on social media.

Her picture appeared May 5 on a public Facebook discussion group for the community of Cedar, a rural area just south of Nanaimo.

She is thin, her skin worn, her eyes downcast behind dark glasses. She has unwashed, lank hair, streaked with blond and pulled back by a spotted clip the colour of smoke.

According to a post shared 390 times she is a crackhead and a potential thief, scoping the community for targets.

On its surface, the post appears to be a well-intended warning, aimed at making the neighbourhood aware of a possible threat to their properties. It is also obviously defamatory, libellous if untrue, and presented in such a way that would make the most torpid editor or news director smack their reporter upside the head with a copy of the latest Canadian Press style guide.

Except this is not traditional media. This is social media.

The B次元官网网址渞eportersB次元官网网址 are not trained, nor beholden to any kind of professional standard, station manager, nor publisher. They answer to themselves and to their online community as they see fit.

Facebook, Twitter, Instagram, Reddit, YouTube B次元官网网址 welcome to the glorious modern era of free speech, where every citizen has been empowered with their own personal printing press and the community is still finding its way on how to best moderate this Wild West of information.

Vancouver Island University digital media professor Alanna Williams said we are witnessing a revolution in communication and thought exchange that parallels and dwarfs the invention of the press, the social impact of which has yet to be determined.

B次元官网网址淚tB次元官网网址檚 a changing society and we donB次元官网网址檛 know and we wonB次元官网网址檛 know that for another 100 years,B次元官网网址 she said.

The positives of this revolution for supporters of the democratic principles of public empowerment, freedom of speech and access to information are obvious. The world and its citizens are at your fingertips. The principle of B次元官网网址渘ever argue with a man who buys his ink by the barrelB次元官网网址 has lost much of its power.

But those who want a safe and orderly society might say it is also akin to giving a child a loaded gun.

The following the above post framed the debate well: you see some citizens using the power of social media to warn their neighbours about a potential risk and share information about mental health and addiction support services; you see others sharing fears about false accusations and a lynch-mob mentality.

The issue is not limited to Facebook. T the , the chain and numerous media outlets worldwide have taken recent steps to limit commentary on their websites. The most common reasons cited are racism and rage.

Online conversations can foster a climate of distance where people feel they can act without consequence in a way they never would face to face. They can also create the illusion that you are having a private verbal conversation in the corner of a coffee shop with friends.

Williams talks about how people need to understand they are actually having public interactions that can have serious repercussions and are very hard to erase.

B次元官网网址淲e need to interrupt that everyday take-it-for-grantedness (with) a sense of consequences for realizing the implications of their actions,B次元官网网址 she said.

One place where the issue can manifest itself very easily is the heated arena of political discourse.

B次元官网网址淵es, this has been an unfortunate issue for both staff and elected officials and is of concern to us,B次元官网网址 Campbell River Mayor Andy Adams said. B次元官网网址淲hile it may be a 'freedom of speech' issue, nobody deserves to be subjected to some to malicious and defamatory comments that are becoming far too common, especially when it impacts people's family members, particularly children.B次元官网网址

Last summer, the District of Saanich had about posts being left on Mayor Richard AtwellB次元官网网址檚 official mayoral Facebook page. A divided council argued over whether they were endorsing potentially damaging comments by leaving the comments on the site, or censoring public speech by taking them off.

But the issue extends beyond what is posted to official forums.

The City of Nanaimo was concerned enough about the issue that it to send letters to three Facebook discussion forums asking them to remove unspecified posts that allegedly attack the character and competency of staff, and prevent similar posts from appearing in the future.

Even though the comments were on privately maintained sites not affiliated with the city, the letter said the criticism amounts to workplace harassment and bullying.

Williams is not so sure. She sees the internet taking power away from traditional authorities and putting it into the hands of the public. NanaimoB次元官网网址檚 action can be interpreted as an attempt to halt that.

B次元官网网址淚 do pay attention to these kinds of trends and this one seemed really clear,B次元官网网址 she said. B次元官网网址淚nstitutions have been the traditional holders of power. The city responded by trying to control.B次元官网网址

David Sutherland, a prominent Vancouver-based free speech and media lawyer, took that one step further. He suggested the cityB次元官网网址檚 attempt to make this a harassment issues is essentially an attempt to wrap the wolf of censorship in sheepB次元官网网址檚 clothing. He said the remains paramount online and if the right to free speech is being abused, remedies are available.

B次元官网网址淐ivil servants are not immune from criticism. In many cases, calling them out by name may be the only way to inhibit misbehaviour,B次元官网网址 he said.

It would be false to assume the internet is a lawless place where people are powerless to protect themselves from malicious comments. Those who spread false information about others can be held accountable and were in a pair of prominent recent decisions in B.C. court.

On April 20, the Katherine Van Nes of Abbotsford to pay her neighbour Douglas Pritchard, a teacher, $65,000 after she and others made posts on her Facebook page in 2014 that falsely created the impression he was a pedophile.

B次元官网网址淭he seriousness of Ms. Van NesB次元官网网址 defamatory Facebook post, her replies, and the comments of her B次元官网网址渇riendsB次元官网网址 cannot be overstated,B次元官网网址 Justice Anthony Saunders wrote in his reasons for judgement. B次元官网网址淎n accusation of pedophilic behaviour must be the single most effective means of destroying a teacherB次元官网网址檚 reputation and career, not to mention the devastating effect on their life and individual dignity.B次元官网网址

On May 6, the Vancouver businessman Altaf Nazerali $1.25 million as a result of a lengthy 2011 posting by the American website Deep Capture that falsely alleged he was an arms dealer and drug trafficker with ties to the mafia and to terrorists.

In his reasons for judgement, Justice Kenneth Affleck said the actions of author Mark Mitchell and Deep Capture CEO Patrick Byrne demonstrated an B次元官网网址渋ndecent and pitiless desire to wound.

B次元官网网址淢itchell, Byrne and Deep Capture LLC engaged in a calculated and ruthless campaign to inflict as much damage on Mr. Nazerali's reputation as they could achieve,B次元官网网址 he wrote. B次元官网网址淚t is clear on the evidence that their intention was to conduct a vendetta in which the truth about Mr. Nazerali himself was of no consequence.B次元官网网址

In the Pritchard case the offensive comments were voluntarily deleted by Van Nes a little more than a day after being posted. In the Nazerali case, the court banned the defendants from publishing the libellous material online or elsewhere and ordered Google to block the article from coming up on any online search.

The quest to scrub the internet of defamatory material isnB次元官网网址檛 always easy, however, as indicated. Clayworth successfully sued a vengeful ex-girlfriend for her online attacks while the Canadian teacher was living in Malaysia, but the girlfriend continued to post on a variety of sites. Malaysian court orders proved ineffective on websites based in other countries and pleas to individual sites to remove the posts frequently fell on deaf ears.

While international laws dealing with these types of cases is lacking, indications exist that Canadian law is becoming increasingly sensitive to the issue.

B次元官网网址淚n my view the potential in the use of internet-based social media platforms for reputations to be ruined in an instant, through publication of defamatory statements to a virtually limitless audience, ought to lead to the common law responding, incrementally, in the direction of extending protection against harm in appropriate cases,B次元官网网址 Judge Saunders wrote in the Van Nes decision.

The courts, however, remain an expensive arena of last resort for the most serious of cases. The preferred path is a community that conducts its online conversation in a civil, responsible manner, where posters hold each other accountable. For Williams, that comes through education B次元官网网址 teaching people what is acceptable in the online world and what isnB次元官网网址檛.

B次元官网网址滻f people are going to be online and we want to them to conduct themselves a certain way, how are we going to get there?B次元官网网址 she said. B次元官网网址淭he ability to understand what modes of conduct are best for the media they are in; the ability to discern. One of the challenges is for kids today they donB次元官网网址檛 think of it as an B次元官网网址榦ther.B次元官网网址橞次元官网网址

The need for education doesnB次元官网网址檛 just apply to people who are too comfortable in the online world. It also should be a consideration for those who donB次元官网网址檛 yet trust it, or fully appreciate its potential for good. The City of Nanaimo letter is one such example.

B次元官网网址淭here wasnB次元官网网址檛 any evidence that anything wrong had been done. If the city had looked at this as an opportunity to learn, they may have come at it from a different way.B次元官网网址

Williams remains optimistic that the online world can create connections that foster more understanding and stronger communities. It comes down to knowing your sources, questioning what you read, and treating online conversations like the useful public forum they should be.

Ultimately, the desired result could be a Star Trek world, where an informed, accepting society has moved away from a black-and-white system of values and understands life is complex, with room for many variations.

She said there is already evidence to support that is already happening.

B次元官网网址淢uch of the online culture is chronicled through Reddit. This generation has a much more open mind and a real desire to have quality conversations,B次元官网网址 she said. B次元官网网址淭he way to take apart complex systems is to look at them holistically. You canB次元官网网址檛 control complex systems. You can understand and look at them.B次元官网网址

In that more nuanced environment, North Cowichan Mayor Jon Lefebure said people who step over the line eventually get exposed for who they are.

B次元官网网址淚t is my belief (or is it hope) that those who abuse social media inevitably discredit themselves and have no influence beyond their small circle of disciples,B次元官网网址 he said.

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John McKinley

About the Author: John McKinley

I have been a Black Press Media journalist for more than 30 years and today coordinate digital news content across our network.
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