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MuskB次元官网网址檚 latest Twitter cuts: Outsourced content moderators

Moderators were used to track hateful and harmful content

罢飞颈迟迟别谤B次元官网网址檚 is further gutting the teams that battle misinformation on the social media platform as outsourced moderators learned over the weekend they were out of a job.

Twitter and other big social media firms have relied heavily on contractors to track hate and other harmful content.

But many of those content watchdogs have now headed out the door, first when and now as it moves to eliminate an untold number of contract jobs.

Melissa Ingle, who worked at Twitter as a contractor for more than a year, was one of a number of contractors who said they were terminated without notification on Saturday. She said sheB次元官网网址檚 concerned that thereB次元官网网址檚 going to be an increase in abuse on Twitter with the number of workers leaving.

B次元官网网址淚 love the platform and I really enjoyed working at the company and trying to make it better. And IB次元官网网址檓 just really fearful of whatB次元官网网址檚 going to slip through the cracks,B次元官网网址 she said Sunday.

Ingle, a data scientist, said she worked on the data and monitoring arm of 罢飞颈迟迟别谤B次元官网网址檚 civic integrity team. Her job involved writing algorithms to find political misinformation on the platform in countries such as the U.S., Brazil, Japan, Argentina and elsewhere.

Ingle said she was B次元官网网址減retty sure I was done forB次元官网网址 when she couldnB次元官网网址檛 access her work email Saturday. The notification from the contracting company sheB次元官网网址檇 been hired by came two hours later.

B次元官网网址淚B次元官网网址檒l just be putting my resumes out there and talking to people,B次元官网网址 she said. B次元官网网址淚 have two children. And IB次元官网网址檓 worried about being able to give them a nice Christmas, you know, and just mundane things like that, that are important. I just think itB次元官网网址檚 particularly heartless to do this at this time.B次元官网网址

Content-moderation expert Sarah Roberts, an associate professor at the University of California, Los Angeles, tweeted Sunday that around B次元官网网址3,000+ contractor employees of Twitter were canned last night.B次元官网网址

Twitter hasnB次元官网网址檛 said how many contract workers it cut. The company gutted its communications department and hasnB次元官网网址檛 responded to media requests for information since Musk took over.

Contractors also do other jobs to help keep Twitter running,

B次元官网网址淎ll contractors are not content moderation agents,B次元官网网址 Roberts said. B次元官网网址淐ontractors fulfill many key roles inside the company. But almost all moderation agents are contractors.B次元官网网址

In the early days after Musk bought Twitter for $44 billion in late October and , the billionaire Tesla CEO sought to assure civil rights groups and advertisers that the platform could continue tamping down hate.

That message was reiterated by 罢飞颈迟迟别谤B次元官网网址檚 then-head of content moderation, Yoel Roth, who tweeted that the Nov. 4 layoffs only affected B次元官网网址15% of our Trust & Safety organization (as opposed to approximately 50% cuts company-wide), with our front-line moderation staff experiencing the least impact.B次元官网网址

Roth has , joining an exodus of high-level leaders who were tasked with privacy protection, cybersecurity and complying with regulations.

Barbara Ortutay And Matt OB次元官网网址檅rien, The Associated Press

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