The owners of Big BoyB次元官网网址檚 Toys RV in Nanoose Bay, who experienced a 15-month campaign of defamatory social media posts, have settled with the couple who claimed they were sold a B次元官网网址渓emonB次元官网网址�.
Lisa Redl and Markus Willard have admitted all online allegations they made were not true and have apologized as part of an agreement reached during a mediation process.
Redl and Willard purchased a used RV from Big BoyB次元官网网址檚 Toys, owned by Shannon Moore and Ian Moore, in September 2022. Approximately three months later while on a family trip to California, they called the dealership to report a small leak in the vehicleB次元官网网址檚 front windshield. The dealership gave them advice on how to deal with the issue.
All customers of Big BoyB次元官网网址檚 Toys are provided with a manual created by the dealership, the Moores said.
Redl and Willard later complained again after they reportedly found mould in a cabinet. The dealership advised them to clean up the mould and get a dehumidifier.
The couple then started a social media campaign carried out across Facebook, YouTube, Instagram and TikTok, claiming she and Willard had been sold a B次元官网网址渓emonB次元官网网址� by the dealership, which had ruined their vacation and adversely impacted their health.
B次元官网网址淲e were called, over the course of the 15 months, everything from gangsters and liars B次元官网网址� and in her own words: B次元官网网址楤ig Boys Toys has screwed people over for the last 20 yearsB次元官网网址�,B次元官网网址� Shannon said.
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The experience was stressful for Shannon and Ian Moore, as well as their employees and family. They also felt their integrity and the reputation of their business was being damaged.
On June 30, Big BoyB次元官网网址檚 Toys filed a lawsuit in B.C. Supreme Court against Willard and Redl for their statements online.
The legal claim was resolved on March 26, and Redl and Willard both acknowledged that the statements they published were defamatory and untrue in written statements and video apologies.
B次元官网网址淲e were wrong, and we take full responsibility for our improper actions,B次元官网网址� Redl said in her written statement.
Shannon said the experience is a reminder that there is a real person on the receiving end of malicious statements made online.
B次元官网网址淚t can cause irreparable harm to a business or a person and I can tell you, Ian and I, this has weighed heavily on us. Emotionally itB次元官网网址檚 drained us,B次元官网网址� Shannon said.
As part of the settlement Redl and Willard agreed to take down all their social media posts about the dealership and replace them with a two-minute video apology, which must be pinned to the top of the accounts for at least a year.
Redl and Willard also acknowledged they have agreed to compensate Big BoyB次元官网网址檚 Toys for costs incurred, to pay them a sum of money to be applied to a charity of their choice.
