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B.C. to review 911 service as complaints about transparency, cost escalate

Review to focus on making the emergency call service sustainable for years to come
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British Columbia is launching a review of the provinceBԪַs 911 emergency communication service after complaints about escalating costs and lack of transparency. B.C. Minister of Public Safety and Solicitor General Garry Begg speaks during a news conference at Surrey police headquarters, in Surrey, B.C., on Nov. 29. THE CANADIAN PRESS/Darryl Dyck

British Columbia is launching a review of the provinceBԪַs 911 emergency service after complaints about escalating costs and lack of transparency.

Public Safety Minister Garry Begg says in a statement the review is to BԪַensure these services remain effective and sustainable for years to comeBԪַ and to understand the cost increases.

Premier David Eby had said in September during his keynote address to the Union of BC Municipalities that he intended to conduct an independent study into 911 services.

The Public Safety Ministry says municipalities, law enforcement and other emergency services have raised concerns over a BԪַlack of operational and financial transparencyBԪַ and BԪַunsustainable levy increasesBԪַ at E-Comm, the non-profit that maintains the 911 system.

BeggBԪַs office says the independent study will review E-CommBԪַs financial records to assess sustainability and efficiency, and recommendations on improvements will be made.

The union representing B.C.BԪַs emergency communications professionals says in a separate news release that itBԪַs eager to participate in the review, and members have been BԪַraising alarm bellsBԪַ about 911 service and staffing for years.

BԪַItBԪַs not just about service and response levels,BԪַ says Donald Grant, president of CUPE 8911. BԪַThere are serious problems with the governance structure at E-Comm, which led to a lack of accountability and transparency to the communities and the people it is meant to serve.BԪַ

The province says 911 services will not be disrupted during the review.





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