A mother in Salmon Arm is shocked and disappointed after her 15-year-old daughter, who works at a local movie theatre, became the target of abuse from angry moviegoers.

Hanka Mosher said her daughter was taking tickets at the Salmar Grand on Tuesday evening after people in one of the cinemas had to be relocated because of a projector failure. In the process, another technical issue arose, this time with the ticketing system, resulting in an overselling of seats.

B次元官网网址淥nce she learned about the film cancellation, she had to pass that information onto people coming in,B次元官网网址� said Mosher in a Facebook post. B次元官网网址淧eople became very upset and aggravated, cursing and calling her names (as if she caused that).B次元官网网址�

Mosher said her daughter handled the escalating mob-like behaviour well until a B次元官网网址渕an leaned into her face (she is small) and yelled at her, calling her B次元官网网址榝B次元官网网址攌ing reB次元官网网址攔d.B次元官网网址� ThatB次元官网网址檚 when she got upset.B次元官网网址�

B次元官网网址淎nd most upsetting to me is the fact that nobody stood up for her and defended her. IB次元官网网址檓 so disappointed in people! These were mainly adults. It was just a stupid movie!B次元官网网址�

Mosher says the experience left her daughter traumatized.

The theatre manager said she is equally disappointed, saying in her 21 years at the theatre, she has seen a lot of technical glitches, but has never seen people turn the way they did.

B次元官网网址淯nfortunately, when the one movie did oversell B次元官网网址� before my supervisor could get over, one of my little 15-year-old staff members was taking tickets and the crowd turned on her and were using very abusive language towards her and invading her personal space and just being very disrespectful to this young girl who was not responsible for the error at all,B次元官网网址� said Daila Duford, whoB次元官网网址檇 been on the road when the problems occurred.

B次元官网网址淓ventually, my supervisor, who is amazing, he got over there when he saw what was happening and took care of it, but the damage had been done.B次元官网网址�

She tried to address the technical issue remotely and, while it appeared to have worked, a computer glitch affecting seating occurred.

B次元官网网址淚t was a horribly unfortunate instance, and I understand why people were disappointed. I understand why people would be frustrated they couldnB次元官网网址檛 get into their movie, but we did do everything we could in offering refunds, offering tickets to another movie or trying to rearrange people in different theatres.B次元官网网址� said Duford.

B次元官网网址淲e are extremely regretful this happened and we would do whatever we can to fix it, but we do ask our customers to show a level of maturity and respect towards our staff.B次元官网网址�

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Mosher hopes by making what happened public, those adults who verbally abused her daughter will B次元官网网址渞ealize how pathetic and hurtful their behaviour was.B次元官网网址�

B次元官网网址淭hese were adults behaving poorly and showing young people poor behaviour,B次元官网网址� she said. B次元官网网址淵et itB次元官网网址檚 often that generation that complains about todayB次元官网网址檚 youth!B次元官网网址�

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