You could call Dawn Clarke the real life Google for the West Shore RCMP.
Armed with her headset, phone and four computer screens, the 911 dispatcher is the lifeline between officers and residents in need.
As one of roughly 30 911 dispatchers that serve the West Shore, Sooke, Central Saanich, Sidney, Salt Spring and the Gulf Islands, Clarke answers all emergency and non-emergency calls that come in from the public at the operational communications centre at the West Shore detachment on Atkins Avenue in Langford.
Taking anywhere from 20 to 120 calls during a 12-hour shift, Clarke answers a variety, which vary in severity. Some are as simple as general information calls and complaints to the more intense calls involving motor vehicle incidents or an active shooter.
When the phone rings, ClarkeB次元官网网址檚 work begins. The first question she asks: Do you need police, fire or ambulance and where is it? From there, Clarke tries to gather as much information as possible from the caller. WhatB次元官网网址檚 happening? Are there any injuries? Who is involved?
Every little detail is important and can be sent to police within seconds. Questions dispatchers ask are ultimately to ensure the safety of the public and officers.
B次元官网网址淲here is the most important, we canB次元官网网址檛 send help if we donB次元官网网址檛 know where you are,B次元官网网址� said the Langford resident, noting dispatchers canB次元官网网址檛 trace a personB次元官网网址檚 exact location from a cell phone. B次元官网网址淚t gives us a general range. You have to know where you are if youB次元官网网址檙e calling 911 B次元官网网址� WeB次元官网网址檙e only as good as what people on the phone tell us.B次元官网网址�
When it comes to calls of higher severity or calls where people are in distress, Clarke will stay on the line with the caller, until theyB次元官网网址檝e talked face-to-face with an officer. She had a particularly serious incident involving an early-morning domestic call last week that involved a weapon. The woman was quite upset and was scared. Clarke admits she thought something horrific might happen while she was on the line such as a gun shot, but was relieved to find out in the end the woman was safe.
B次元官网网址淵ou have to let them know that youB次元官网网址檙e there and youB次元官网网址檙e not letting go until help arrives,B次元官网网址� Clarke said. B次元官网网址淭hat you are staying there. Our job is nothing like the Halle Berry movie, [The Call闭.B次元官网网址�
Having worked as a dispatcher and 911 call taker on Prince Edward Island for two years, after moving back to Vancouver Island, Clarke decided to apply to the local dispatch centre. She started the position in 2014.
Now, three years later, she canB次元官网网址檛 imagine doing anything else. While she admits some calls can be stressful, not all are bad.
About a year-and-a-half ago, Clarke took a call from a man whose wife was in labour. While they were waiting for an ambulance, she could hear the birth of the child.
B次元官网网址淣o two calls are the same and you never know whatB次元官网网址檚 on the other side of that phone ringing,B次元官网网址� she said. B次元官网网址淵ou start each call with a blank mindset B次元官网网址� Once you do this type of work, everything else seems boring B次元官网网址� It feels good at the end when you know that person is safe.B次元官网网址�
Const. Matthew Baker with the West Shore RCMP said without dispatchers, officers couldnB次元官网网址檛 do their jobs.
B次元官网网址淲e only know what theyB次元官网网址檙e being told. For police, they are our lifeline, so when people do call and wonder why the dispatcher is asking so many questions, itB次元官网网址檚 because our lives depend on it as well as the public,B次元官网网址� he said. B次元官网网址淭hey are crucial and vital to everything we do.B次元官网网址�
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