Disney Plus has arrived in Canada, becoming the newest player in the growing menu of TV options, but some users say theyB次元官网网址檝e encountered technical problems trying to access the streaming platform.

A number of Canadians took to social media on Tuesday complaining they were unable to sign up for the service, which debuted a few hours earlier. Some posted screenshots of error messages that included characters from DisneyB次元官网网址檚 animated movies B次元官网网址淲reck-It RalphB次元官网网址� and B次元官网网址淩alph Breaks the Internet.B次元官网网址�

Other users in several regions of Canada say they received error messages which blocked them from the service, telling them they lived outside the countries where Disney Plus was available. A representative for Disney provided a written statement, but did not address the specific technical problem.

B次元官网网址淭he consumer demand for Disney Plus has exceeded our high expectations,B次元官网网址� wrote spokesman Peter Pitino.

B次元官网网址淲e are pleased by this incredible response and are working to quickly resolve the current user issue. We appreciate your patience.B次元官网网址�

DisneyB次元官网网址檚 streaming service comes stacked with an extensive library of Disney titles, which range from animated classics B次元官网网址淭he Lion KingB次元官网网址� to Disney TV movies from decades past. ThereB次元官网网址檚 also a number of selections from the 20th Century Fox film library the company acquired earlier this year, including B次元官网网址淣ever Been Kissed,B次元官网网址� B次元官网网址淭he Sound of MusicB次元官网网址� and B次元官网网址淗ome Alone.B次元官网网址�

The new Star Wars spinoff TV series B次元官网网址淭he MandalorianB次元官网网址� is among the most anticipated titles on Disney Plus, and it too encountered hiccups on its debut.

Some viewers say they were initially unable to play the episode when they pulled it up, while others could hear the audio from the show, but the image was pixelated.

In Canada, Disney Plus costs $8.99 per month, or $89.99 per year, for a vast selection of offerings from DisneyB次元官网网址檚 many brands, which include Pixar, Marvel and National Geographic.

ThereB次元官网网址檚 also an array of original TV series and films, including an episodic update to B次元官网网址淗igh School Musical,B次元官网网址� and a live-action remake of B次元官网网址淟ady and the Tramp.B次元官网网址�

However, not all Disney titles available stateside can be watched in Canada. Among the titles missing from the collection in Canada is B次元官网网址淗igh School Musical 2,B次元官网网址� and TV series B次元官网网址淴-Men: EvolutionB次元官网网址� and Marvel series B次元官网网址淩unaways.B次元官网网址�

Viewers can sample the service with a free seven-day trial.

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Disney is banking on its appeal out of the gate, with Disney Plus launching in North America across nearly all major mobile and connected TV devices. ThatB次元官网网址檒l give viewers an opportunity to sign up whether they use Apple, Google, Microsoft, Roku or Sony products.

David Friend, The Canadian Press

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