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Vancouver IslandBԪַs Quality Foods earns spot on Forbes list of BԪַCanadaBԪַs Best EmployersBԪַ

Hayward: BԪַOur people have always been the key to our successBԪַ
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Quality Foods was named to the Forbes list of BԪַCanadaBԪַs Best EmployersBԪַ for 2022. (Submitted photo)

Vancouver Island grocer is celebrating 40 years in business and now have something else to celebrate - being named one of CanadaBԪַs best employers.

Founded in Qualicum Beach four decades ago, Quality Foods was named to the Forbes list of BԪַBԪַ for 2022. The list was developed by Statista, who surveyed more than 10,000 Canadians working for businesses with at least 500 employees. All the surveys were anonymous, allowing participants to openly share their opinions. The respondents were asked to rate, on a scale of zero to 10, how likely theyBԪַd be to recommend their employer to others. Statista then asked respondents to nominate organizations other than their own. The final list ranks the 300 employers that received the most recommendations.

Quality Foods president and co-founder Noel Hayward said he was BԪַthrilledBԪַ with the accolade.

BԪַWe started in small towns and grew with the communities. Our people have always been the key to our success, they like where they live and enjoy helping people in the neighbourhoods they serve,BԪַ he said. BԪַThis BԪַsmall-town grocer attitudeBԪַ has been even more evident over the past couple of years with all the disruption and uncertainty in the supply chain. WeBԪַve worked together to provide a safe and hospitable environment for our customers and employees; we were very excited to hear this news.BԪַ

Hayward said he was especially pleased the recognition came from their own employees.

BԪַWe are very proud our people surveyed honestly really liked where they work and I think it has a lot to do with how we handled the pandemic last couple of years,BԪַ he said. BԪַAs someone who has been here from day one, it feels really good to get recognized from your own people. It means more.BԪַ

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He said their ability to effectively manage through the COVID-19 pandemic was aided in part by a massive BԪַtotal-lossBԪַ fire two decades ago in Qualicum Beach.

BԪַI think that was definitely an experience in crisis management,BԪַ said Hayward. BԪַWhat we learned is take care of your people and take care of your customers and everything will work out fine. And it has.BԪַ

As soon as the pandemic was announced by the World Health Organization, said Hayward, they implemented a $2 per hour temporary pay premium for employees. That increase eventually became permanent.

In 2020, they began using an innovative piece of technology called the BԪַClean CartBԪַ, the first of its kind in Canada, which uses far-UV light to kill 99.9 per cent of viruses on shopping carts. Now, when customers enter Quality Foods, they can grab a cart, push it into the cleaning cube, wait for the light to turn green and go about their shopping.

Hayward noted Quality Foods was also an early adapter of other pandemic precautions now widely used, such as plexiglass shields and the AEGIS Microbe Shield on checkout conveyor belts.

In 2017, controlling interest in the company was transferred to the Jim Pattison Group.

BԪַI told Jimmy (about the Forbes honour) and he was very impressed,BԪַ said Hayward. BԪַHe said, BԪַyou know, weBԪַve been doing that for 75 years and this was a first.BԪַBԪַ

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Philip Wolf

About the Author: Philip Wolf

IBԪַve been involved with journalism on Vancouver Island for more than 30 years, beginning as a teenage holiday fill-in at the old Cowichan BԪַ Leader.
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