Stephane Prevost managed to weather the staffing shortages at his restaurants in Banff, Alta., for most of the summer. But by early August, he had to close one day a week to give his workers a day off.
Later in August, Prevost said he closed his two restaurants as many as two days a week, with lunch service sometimes cancelled for the majority of the week, because there simply werenB次元官网网址檛 enough workers.
As a hectic summer season comes to a close, Prevost is one of many business operators in destinations like Banff and Whistler, B.C., who are bracing for a busier winter season as international visitors return to Canada amid an ongoing staff shortage.
B次元官网网址淓ven pre-pandemic, the hospitality sector was always difficult to staff. Every single year the available pool of hospitality staff has been diminishing,B次元官网网址 said Prevost, chef and co-owner of Block Kitchen and Bar and Shoku Izakaya in Banff.
B次元官网网址淭he pandemic has made it even worse, and a lot of people left the business entirely.B次元官网网址
He says his business has raised wages as much as possible without compromising cash flow, and other restaurants in town are doing the same. HeB次元官网网址檚 also tried to throw staff get-togethers to improve morale.
B次元官网网址淚tB次元官网网址檚 about trying to strike the right balance as employers to foster a good culture for our staff,B次元官网网址 said Provost, who said his restaurants are bracing for a difficult winter season.
B次元官网网址淲e have to care about their health and well-being and support them as much as we can.B次元官网网址
Business owners say the lack of international workers has been a particularly large burden. Canadian mountain towns have long relied on foreign workers using working holiday visas, a reciprocal scheme Canada has with other countries like the U.K. and Japan that allows young adults to easily obtain an extended visa for work and travel.
B次元官网网址淭he fact is weB次元官网网址檙e not getting any inquiries or interest from staff who usually would be applying for jobs with working holiday visas,B次元官网网址 said Prevost.
Michel Dufresne, director of the Job Resource Centre in Banff and Canmore, said these visas have become more difficult to come by during the pandemic, and the uncertainty around COVID-19 has kept some people from moving to Canada as their own countries grapple with waves of the coronavirus.
At the centre of the issue is the lack of Australian workers, who face restrictions from their government about leaving their country, Dufresne said.
He said Australians are one of the largest groups of foreign workers in Banff, estimating they usually make up 30 per cent of staff at BanffB次元官网网址檚 three ski resorts.
Ski villages like Sun Peaks, B.C., will face unique challenges this winter, as they seek enough staff to keep the resort and all its facilities operating.
Colin Brost, senior director of market development with Tourism Sun Peaks, said the ski resort limited ticket sales last year because of pandemic. It was mostly to safeguard against COVID-19, but also to ensure that guests could have a good experience despite lower staffing levels at the resort.
He pointed out resort facilities like ski schools often rely on foreign workers who travel between the Northern and Southern hemispheres as they chase winter.
B次元官网网址淚t is a struggle to attract staff across the board,B次元官网网址 Brost said.
B次元官网网址淎ccommodation is a critical issue is well. Sometimes somebody is able and wants to work in a place like Sun Peaks, but can they afford to live there, and is there affordable housing for them?B次元官网网址
Even as some workers may balk at travelling for work, tourism destinations expect many more to travel for pleasure.
B次元官网网址淚tB次元官网网址檚 going to be kind of like when restaurants first reopened here, it got really busy real fast, but they didnB次元官网网址檛 have the workers to call on to come back,B次元官网网址 said Dufresne, in Banff.
In British Columbia, Tourism Whistler said U.S. and international visitors account for roughly 60 per cent of travellers to the resort in a normal year.
As some restrictions return in the province due to COVID-19B次元官网网址檚 fourth wave, the tourism board said it expects people to take a wait-and-see approach when they book for the winter season.
B次元官网网址淚n the same way that we anticipate more visitors to be coming again over the next year, weB次元官网网址檙e also hoping that we can attract back a lot of our international employees who come to Whistler on a working holiday visa to work and play,B次元官网网址 said Barrett Fisher, CEO and president of Tourism Whistler.
B次元官网网址淐ertainly that helps buoy our local workforce.B次元官网网址
Back in Banff, Prevost called on the government to reduce the barriers for international workers who are trying to extend their stays in the country.
Already, heB次元官网网址檚 facing the loss of a dependable cook, who may be forced to leave once his visa expires.
B次元官网网址淗eB次元官网网址檚 having difficulties with that, and clearly heB次元官网网址檚 an ideal candidate with a good track record, and itB次元官网网址檚 frustrating that he canB次元官网网址檛 get a work visa,B次元官网网址 Prevost said.
B次元官网网址淭he government needs to promote and make it easier for foreign workers.B次元官网网址
B次元官网网址擲almaan Farooqui, The Canadian Press