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Spike in domestic flight delays, cancellations as global gridlock continues

Aviation industry has blamed on a shortage of federal security and customs officers
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Passengers lineup at the check in counter at Pierre Elliott Trudeau airport, in Montreal, Wednesday, June 29, 2022. An analytics firm says a majority of domestic flights to some of CanadaB次元官网网址檚 busiest airports were delayed or cancelled over the past week. THE CANADIAN PRESS/Ryan Remiorz

A majority of domestic flights to CanadaB次元官网网址檚 busiest airports were delayed or cancelled over the past week as the effects of an overloaded international network continue to ripple across the country.

Some 54 per cent of flights to the four largest airports were bumped off schedule in the seven days between June 22 and 28, according to analytics firm Data Wazo.

More than 44 per cent of the 4,815 flights were delayed while 8.5 per cent were scrapped altogether.

TorontoB次元官网网址檚 Pearson airport topped the list, with 51 per cent of flights delayed B次元官网网址 more than 700 B次元官网网址 and 12 per cent cancelled. Montreal was runner-up at 43 per cent delayed and 15 per cent cancelled. The other two airports were Vancouver and Calgary.

Airlines and the federal government have been scrambling to respond to scenes of endless lines, flight disruptions, lost luggage and daily turmoil at airports B次元官网网址 particularly at Pearson B次元官网网址 a problem the aviation industry has blamed on a shortage of federal security and customs officers at the Canada Border Services Agency (CBSA) and the Canadian Air Transport Security Authority (CATSA).

John Gradek, head of McGill UniversityB次元官网网址檚 aviation management program, says carriers have used Ottawa as a B次元官网网址渟capegoatB次元官网网址 while scheduling more flights than they have staff or planes to provide, resulting in delays and cancellations.

B次元官网网址淭he airlines have lost some of their mojo,B次元官网网址 he said. B次元官网网址淭he government has reacted and has pumped up the resources, and weB次元官网网址檝e still got chaos.B次元官网网址

CanadaB次元官网网址檚 airport security agency has hired more than 900 screeners since April, though many remain in training. Ottawa also suspended randomized COVID-19 testing of vaccinated passengers on June 11 through at least Thursday following sector demands to process international travellers more quickly.

Passengers and federally regulated transport workers are no longer required to be fully vaccinated to board a plane or train in Canada or come to work.

Ray Harris, who heads Fredericton-based data company Data Wazo, said his figures show flight disruptions have not improved in June, despite the paused tests and back-to-work staff, at the outset of peak travel season.

B次元官网网址淭hat didnB次元官网网址檛 really move the needle in any direction,B次元官网网址 he said in an interview. B次元官网网址淥r maybe it did speed it up. But in the other direction, passengers also probably increased and so thereB次元官网网址檚 a net-zero effect.B次元官网网址

Harris is among the thousands of Canadians to feel the frustration personally. He was slated to fly with his partner and three-year-old child to Toronto from Fredericton on June 9 for a four-day getaway. Air Canada cancelled it 21 hours before departure. The rebooked flight, which had a four-hour layover in Montreal, was also cancelled.

B次元官网网址淲e just went for a drive to PEI instead,B次元官网网址 he said.

B次元官网网址淚 said screw it, if I donB次元官网网址檛 get a vacation, IB次元官网网址檓 building a (data) dashboard.B次元官网网址

Philippe Rainville, CEO of MontrealB次元官网网址檚 airport authority, said in an interview that global flight disruptions are having a knock-on effect on domestic schedules.

B次元官网网址淚tB次元官网网址檚 a consequence of the delay in international flights,B次元官网网址 he said. B次元官网网址淭o delay a domestic flight is a lot easier because flying to major hubs in Europe, the slots are very tight. Domestically, weB次元官网网址檝e got a lot more leeway.B次元官网网址

Luggage is an especially sticky problem, with a shortage of baggage handlers to shuttle suitcases from late arrivals to connecting planes amid last-minute gate changes.

B次元官网网址淚t creates a bottleneck and congestion and to some extent a bit of a nightmare,B次元官网网址 Rainville said.

Kinks in one part of the air travel pipeline can snarl others, with overflowing customs areas stopping flight crews from disembarking, for example, or a lack of airline customer service agents exacerbating delays.

Flights held on the tarmac can leave crew out of B次元官网网址渄uty timeB次元官网网址 B次元官网网址 the regulatory and contractual limits on hours worked B次元官网网址 prompting personnel gaps. Agents tied up boarding passengers for a delayed flight canB次元官网网址檛 cover check-in counters, leading to delays in a different part of the airport. Similar snags confront baggage handlers.

Passengers say they receive last-minute emails informing them of repeated delays, aircraft changes or rebookings scheduled days after the original departure time. Reasons cited run the gamut from absent pilots to unplanned mechanical maintenance.

Long security lines also continue to plague airports amid an ongoing shortage of staff, from screeners to air traffic controllers.

B次元官网网址淭hereB次元官网网址檚 not enough of them. And if you get sick, then they get sick too,B次元官网网址 said Helane Becker, an aviation analyst for financial-services firm Cowen.

Air Canada has said it continues to hire, with 32,000 employees now on its payroll B次元官网网址 nearing 2019 staffing levels B次元官网网址 and its schedule operating at just 80 per cent of 2019 volumes, said spokesperson Peter Fitzpatrick.

B次元官网网址擟hristopher Reynolds, The Canadian Press





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