Some Sunwing travellers from Saskatchewan say the airline is leaving them at airports in other provinces, while another says her flight from Mexico that made it to Regina had dozens of empty seats.

B次元官网网址淲e piled 11 people into three cars with 11 pieces of luggage and travelled through the night and arrived home,B次元官网网址� said Patrick Gobeil, who said his group rented vehicles on New YearB次元官网网址檚 Eve to get home to Prince Albert, Sask., after Sunwing left them in Calgary.

Sunwing has been scrambling to bring hundreds of passengers home from destinations such as Mexico after winter storms disrupted its operations over the holidays.

On Friday, Sunwing Vacations announced it was suspending its flights from the Saskatoon and Regina airports for a month due to extenuating circumstances.

Gobeil said his group of 11 people flew to Mazatlan, Mexico, on Dec. 9 and were supposed to fly back to Saskatoon on Dec. 23, but Sunwing kept delaying their return until Dec. 30, when they finally got a flight.

He said he didnB次元官网网址檛 know he wouldnB次元官网网址檛 be returning to Saskatoon until he noticed a Calgary tag had been attached to his luggage. He said Sunwing staff on the plane promised hotel and meal vouchers in the city and assured his party they would get transport to Saskatchewan.

Gobeil said they eventually had to book their own rooms after waiting in Calgary for hours. When they returned to the airport the next morning, Sunwing staff promised a manager was coming to help them.

B次元官网网址淎ll of a sudden, they left out the back and we were left there by ourselves,B次元官网网址� Gobeil said.

Traci Goertzen of Griffin, Sask., said Sunwing flew her to Regina on New YearB次元官网网址檚 Eve after her return from the Mexican city of Puerto Vallarta was delayed by nearly a week, but she estimated there were about 50 empty seats on the plane.

Goertzen said she had met another family in the terminal that was trying to get to Saskatoon. She said they would have flown to Regina, but were told they couldnB次元官网网址檛 be on the flight.

B次元官网网址淭hat family from Saskatoon, they were literally crying in the airport because they wanted to go home so bad,B次元官网网址� said Goertzen.

Other Saskatchewan residents in a Facebook group formed by Sunwing passengers who have been trying to get home said they were flown to Winnipeg.

Sunwing did not respond to questions from The Canadian Press on Monday about the vacant seats or what has been happening to Saskatchewan passengers.

It said last week that it had planned 43 recovery flights. The airline apologized, saying despite its best efforts, it has failed to deliver on its customersB次元官网网址� expectations.

Gobeil said the Sunwing crew on his flight to Canada seemed to believe there were only 19 Saskatchewan passengers on the plane when, in fact, there were about 100.

He said despite daily, repeated attempts to contact the airline, heB次元官网网址檚 not sure they knew that his group were still in Mexico.

B次元官网网址淚 completed a survey about my completed vacation with Sunwing and got a $50 voucher, eight days before I got home. And it wasnB次元官网网址檛 the nicest review,B次元官网网址� said Gobeil.

Goertzen said she was supposed to have flown back on one of the rescue flights several days earlier, but they were told the plane had a broken antenna. Then they were told the wrong part was shipped and another would have to be ordered from China. Then they heard nothing.

B次元官网网址淚t was just mentally frustrating. I donB次元官网网址檛 even know how to put it into words because it was that much of a fiasco,B次元官网网址� Goertzen said when summing up the ordeal.

Saskatchewan Premier Scott Moe said last week that while airlines and air travel are regulated by the federal government, his transportation minister has been in contact with Sunwing and with federal transport minister asking for a detailed plan of how and when passengers who travelled from Saskatchewan will get back.

B次元官网网址淚n the days ahead, we expect Sunwing to appropriately compensate everyone who did not receive the service they purchased,B次元官网网址� Moe said Friday.

Sunwing said in a statement Friday that it had planned to supplement seasonal demand for travel from Saskatoon and Regina with the assistance of temporary foreign pilots for the winter months.

It said it brought in sub-services to sustain its operations, buy After that plan failed to materialize, Sunwing eventually concluded B次元官网网址渢he conditions and schedule have proven too significantB次元官网网址� to continue with regular operations.

The airline said last week that B次元官网网址渕ost, if not all, delayed customers should return home by Jan. 2.B次元官网网址�

B次元官网网址� Rob Drinkwater, The Canadian Press