Owning a chocolate factory is many peopleB次元官网网址檚 idea of heaven, but behind the popular image of everlasting gobstoppers and chocolate rivers lies a hardworking small business entrepreneur, like Amber Isles of Rock Coast.
As Vancouver Island is called B次元官网网址渢he rockB次元官网网址� and Isles lives on the coast, Amber named her company as an affectionate nod to her Saanichton home. Her rocky logo is inspired by the stacks of Almond Roca, her first product, which she used to pile up after they had cooled.
Isles started her business out of her kitchen six years ago, as a part-time hobby, and only turned full-time two years ago.
Along the way, she used the kitchen of a friendB次元官网网址檚 breakfast bar, after hours, while juggling two other jobs B次元官网网址� working in a restaurant and as a vet technician.
Last October, she was able to move to her current location, a 44-square-foot commercial kitchen.
The statistics regarding new businesses folding make for , and Rock Coast has had to contend with challenges of it own.
After going full-time, Isles was involved in a car crash in Indonesia and broke her leg in five places.
B次元官网网址淚 was in a hospital and they wouldnB次元官网网址檛 let me fly home. So I had the leg pinned, and they put me back together. I was lying in my hospital bed sending people emails about orders,B次元官网网址� Isles said.
When she returned home, she adapted her crutches by creating pockets on them for her papers, phone and thermos. Between baking batches, when she felt overwhelmed, she would taste her chocolate and find renewed motivation in making products she believed in.
B次元官网网址淚 would reach for the chocolate or ice cream and I understood what my customers told me about how it made them feel. Chocolate for that moment makes you happy.B次元官网网址�
Once back on her feet, she suffered another blow, when she said her distributor declared bankruptcy without giving her any warning. Isles said she used a local distributor, as bigger distributors only take on small orders if they significantly increase their margins. She also takes pride in working with local companies.
B次元官网网址淲e were so trusting. I gave them product without being paid and they owed me thousands of dollars. The way it works is they keep the product and then ship it out when the orders come in. And then they pay you as that happens. I only found out afterwards that they had a backlog of orders and werenB次元官网网址檛 shipping it out as they wanted to do deliveries with their other customersB次元官网网址� products at the same time.B次元官网网址�
Rock Coast managed to recover some of the money, but still lost more than $3,000. Many other small businesses lost much more, with Isles estimating she lost the least in comparison.
B次元官网网址淚tB次元官网网址檚 a lesson learned, but we lost a lot of stores because of that as they couldnB次元官网网址檛 rely on our distribution. It took a year to get the customers back.B次元官网网址�
Since then, Isles has added a sales representative to her four-person team and moved all distribution in-house. This is in addition to labelling, compliance, marketing, administration and production, all of which she and her team attend to.
Isles said the quality of the product is her greatest priority, and local stores have been supportive, ordering directly from her. She has also branched out into new products, including protein bars and a hot chocolate syrup.
IslesB次元官网网址� dream is to grow her business to a size where she can spend more time volunteering with animals in the community. She has organized fundraisers through Rock Coast and is working on plans to link her passion for animal advocacy into an upcoming product.
B次元官网网址淲eB次元官网网址檙e so happy to be growing. You get out what you put in, but IB次元官网网址檓 a workaholic, so itB次元官网网址檚 sometimes difficult to find a balance!B次元官网网址�
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