Elon Musk sought to reassure big companies that advertise on Twitter on Wednesday that his of the social media platform wonBԪַt harm their brands, acknowledging that some BԪַdumb thingsBԪַ might happen on his way to creating what he says will be a better, safer user experience.
The latest erratic move on the minds of major advertisers BԪַ that the company depends on for revenue BԪַ was MuskBԪַs decision to abolish a new BԪַofficialBԪַ label on high-profile Twitter accounts just hours after introducing it.
Twitter began adding gray labels to prominent accounts Wednesday, including brands like Coca-Cola, Nike and Apple, to indicate that they are authentic. A few hours later, the labels started disappearing.
BԪַApart from being an aesthetic nightmare when looking at the Twitter feed, it was simply another way of creating a two-class system,BԪַ the billionaire Tesla CEO told advertisers in an hour-long conversation broadcast live on Twitter. BԪַIt wasnBԪַt addressing the core problem.BԪַ
MuskBԪַs comments were his most expansive about TwitterBԪַs future since he closed a $44 billion deal to buy the company late last month, dismissed its top executives almost immediately and, on Friday, . Major brands including General Motors, United Airlines, General Mills and others have as they watch whether MuskBԪַs plans to loosen its guardrails against hate speech will lead to a rise in online toxicity.
Scores of companies big and small made their presence known among the more than 100,000 Twitter Space listeners by signing in with their brand Twitter accounts. The brand accounts for companies including banks Deutsche Bank, TD Ameritrade, gas company Chevron, automaker Nissan, airline Air Canada and many others appeared. Car brand Audi, which has paused Twitter ads, was there, as was retailer R.E.I., which said after the call its ads were still paused.
Musk said heBԪַs still planning a BԪַcontent moderation councilBԪַ representing diverse viewpoints that will tackle inappropriate content and reassure advertisers but it would take BԪַa few monthsBԪַ to put together. He said it will be advisory and BԪַnot a command council.BԪַ
Lou Paskalis, longtime marketing and media executive and former Bank of America head of global media, said the briefing raised questions that will likely leave Fortune 500 advertisers uneasy.
The biggest concern for big advertisers is brand safety and risk avoidance, he said. And Musk seems uninterested in reigning in his Twitter persona that can be divisive BԪַ such as his advising Americans to vote Republican.
BԪַTo come out like Elon did BԪַ and say BԪַvote Republican since thereBԪַs a Democrat in the White HouseBԪַ BԪַ I donBԪַt know what marketer wants to go near that,BԪַ he said.
One solution could be to hire a CEO to run the company and create stability while Musk continues to be his BԪַChief TwitBԪַ persona, Paskalis said.
Musk had earlier a BԪַthermonuclear name & shameBԪַ on advertisers that quit Twitter. But he took a more measured approach Wednesday, asking them to BԪַgive it a minute and kind of see how things are evolving.BԪַ
BԪַThe best way to understand whatBԪַs going on with Twitter is use Twitter,BԪַ he told the group, which was represented mostly by the head of the Interactive Advertising Bureau, a trade association.
However, the confusion on Twitter continued Wednesday. The rollout hours earlier of the BԪַofficialBԪַ labels appeared arbitrary, with some politicians, news outlets and well-known personalities getting the label and others not. In some cases, whether users could see an accountBԪַs BԪַofficialBԪַ label appeared to depend on what country they were in.
Then the labels started disappearing.
YouTube personality and author John Green got the label but his younger brother and BԪַvloggingBԪַ partner Hank Green didnBԪַt make the cut. Then John GreenBԪַs label was gone. Another popular YouTuber, Marques Brownlee, who posts videos on technology, tweeted he got the label, then tweeted again that it disappeared.
BԪַI just killed it,BԪַ Musk responded, though at first it wasnBԪַt clear if he was referring specifically to BrownleeBԪַs label or the entire project.
The siteBԪַs current system of using BԪַblue checksBԪַ to confirm an accountBԪַs authenticity will soon go away for those who donBԪַt pay a monthly fee. The checkmarks will be available for anyone willing to pay which will also include some bonus features, such as fewer ads and the ability to have tweets given greater visibility than those coming from non-subscribers.
The platformBԪַs current verification system has been in place since 2009 and was created to ensure high-profile and public-facing accounts are who they say they are.
Experts have expressed concern that making the checkmark available to anyone for a fee could lead to impersonations and the spreading of misinformation and scams.
The gray label BԪַ a color that tends to blend into the background whether you use light or dark mode to scroll Twitter BԪַ was an apparent compromise.
Esther Crawford, a Twitter employee who has been working on the verification overhaul, had that the BԪַofficialBԪַ label would be added to BԪַselect accountsBԪַ when the new system launches.
BԪַNot all previously verified accounts will get the BԪַOfficialBԪַ label and the label is not available for purchase,BԪַ said Crawford.
But after the labels started disappearing Wednesday, she again took to Twitter to say BԪַthere are no sacred cows in product at Twitter anymore.BԪַ
BԪַElon is willing to try lots of things BԪַ many will fail, some will succeed,BԪַ she said.
There are about 423,000 verified accounts Many of those belong to celebrities, businesses and politicians.
But a large chunk of verified accounts belong to individual journalists, some with tiny followings at local newspapers and news sites around the world. The idea was to verify reporters so their identities couldnBԪַt be used to push false information on Twitter.
Musk, who often bristles at critical news coverage, pushed back against that use of the tool Wednesday, saying he wanted to elevate BԪַcitizen journalismBԪַ and the BԪַvoice of the peopleBԪַ over publications he suggested had too much influence in defining the BԪַWestern narrative.BԪַ Journalism professionals generally consider MuskBԪַs concept of elevating BԪַcitizen journalistsBԪַ dangerous because it ignores the need for standards, including fact-checking, that responsible news organizations enforce.
BԪַMatt OBԪַbrien, Mae Anderson and Barbara Ortutay, The Associated Press