Families stranded, honeymoons and vacations cancelled, thousands of workers laid off: The sudden collapse of British tour company Thomas Cook and its network of airlines and hotels sowed chaos for hundreds of thousands of travellers and businesses around the world Monday.
Brought down by a variety of factors, including crushing debts and online competition, the 178-year-old travel agency that helped pioneer the package tour ceased operating in the middle of the night. Its four airlines stopped carrying customers, and its 21,000 employees in 16 countries lost their jobs.
The companyB次元官网网址檚 failure rippled across the tourism industry, particularly around the Mediterranean, with travellers uncertain how they would get home, hotels worried they wouldnB次元官网网址檛 get paid, guests afraid they wouldnB次元官网网址檛 be allowed to check out without settling their bills, and resorts hit with cancellations.
Overall, about 600,000 people were travelling with Thomas Cook as of Sunday, though it was unclear how many would be left stranded, as some regional subsidiaries were in talks with local authorities to continue operating.
The British government swung into action, lining up flights to bring an estimated 150,000 Britain-based customers back home from vacation spots around the globe in what was called the biggest peacetime repatriation effort in the countryB次元官网网址檚 history.
Some 50,000 Thomas Cook travellers were reported stranded in Greece; up to 30,000 in SpainB次元官网网址檚 Canary Islands; 21,000 in Turkey; and 15,000 in Cyprus. Travellers lined up at airports, looking for other ways to get home.
James Egerton-Stanbridge and his wife, Kim, were set to fly from LondonB次元官网网址檚 Gatwick Airport to Egypt to celebrate her 60th birthday when flights were grounded.
B次元官网网址淜im was crying this morning. WeB次元官网网址檙e devastated,B次元官网网址� he said.
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Other took the news in stride. SwedenB次元官网网址檚 Bengt Olsson, who was travelling in Cyprus, said there were worse places to be stranded: B次元官网网址淚tB次元官网网址檚 nice to stay here. ItB次元官网网址檚 warm.B次元官网网址�
The reality was far harsher for the Thomas Cook employees who lost their jobs overnight.
B次元官网网址淭he staff have been stabbed in the back without a secondB次元官网网址檚 thought,B次元官网网址� said Brian Strutton, head of the British Airline PilotsB次元官网网址� Association.
An estimated 1 million customers also found their bookings for upcoming trips cancelled. Many of them are likely to receive refunds under travel insurance plans but had no idea when they would get their money back. Thomas Cook said it served 22 million customers a year.
The company, which began in 1841 with one-day train excursions in England, grew to have travel operations around the world but has been struggling for years because of competition from budget airlines and low-cost online booking sites.
In contrast to internet sites, Thomas Cook had high fixed costs: It operated a fleet of 105 jets and owned about 550 travel agencies on major streets across Britain as well as 200 hotels in sun-drenched countries.
B次元官网网址淭he growing popularity of the pick-and-mix type of travel that allows consumers to book their holiday packages separately, as well as new kids on the block like Airbnb, has seen the travel industry change beyond all recognition in the past decade, as consumers book travel, accommodation, and car hire independently,B次元官网网址� said Michael Hewson, chief market analyst at CMC Markets.
Business was also hurt in recent years by terror attacks in the Middle East and heat waves in Northern Europe that led people to stay home.
Things got worse this year, with the company blaming a slowdown in bookings on uncertainty over BritainB次元官网网址檚 impending departure from the European Union. A drop in the pound also made it more expensive for Britons to travel abroad.
While many of these factors also affected rival companies, Thomas Cook was also burdened by $2 billion in debt. It was seeking 200 million pounds ($250 million) to avoid going bust and held talks over the weekend with shareholders and creditors.
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CEO Peter Fankhauser stood outside the companyB次元官网网址檚 offices before dawn and announced that the effort to stave off collapse had failed.
B次元官网网址淚 know that this outcome will be devastating to many people and will cause a lot of anxiety, stress and disruption,B次元官网网址� he said.
British authorities chartered dozens of aircraft to fly customers home free of charge over the next two weeks, but warned of delays and urged patience.
British Prime Minister Boris Johnson, who was travelling to New York for a meeting at the United Nations, said the government was right not to bail out the company, arguing that doing so could have led other businesses to expect the same treatment.
Most of Thomas CookB次元官网网址檚 customers from Britain are protected by the government-run travel insurance program, which makes sure vacationers can get home if a British-based tour operator fails while they are abroad.
In Germany, the government was considering a request for a bridge loan from Thomas CookB次元官网网址檚 unit there, the airline Condor. The subsidiary was still flying but stopped carrying Thomas Cook customers.
Thomas CookB次元官网网址檚 collapse is also a blow to the many companies in resort areas that have long relied on it for business, including some 3,150 hotels.
In SpainB次元官网网址檚 Canary Islands, a favoured year-round destination for Europeans, the association of hotels said it feared an economic hit. The Spanish government held meetings with regional authorities to assess the damage.
In Tunisia, the TAP news agency said the tourism minister intervened after reports that some Thomas Cook tourists in Hammamet were locked into a hotel and B次元官网网址渂eing held hostageB次元官网网址� as hotel staff demanded they pay extra. The government said the situation was resolved and the guests would not be prevented from leaving the country.
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Associated Press writers Jill Lawless in New York; Pan Pylas in London; Aritz Parra in Madrid; Menelaos Hadjicostis in Nicosia, Cyprus; and John Leicester in Paris contributed to this report.
Carlo Piovano And Gregory Katz, The Associated Press
