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Fintechs looking to break into credit card market dominated by big banks

Startups have to be creative with rewards because they canB次元官网网址檛 offer the big sign-up bonuses of the big banks
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Credit cards are displayed in Montreal, Wednesday, Dec. 12, 2012. If you havenB次元官网网址檛 shopped for a credit card in a while, you may see some unfamiliar names in the offerings. THE CANADIAN PRESS/Ryan Remiorz

If you havenB次元官网网址檛 shopped for a credit card in a while, you may see some unfamiliar names in the offerings.

Companies like Brim Financial, Float Inc., Caary Capital Ltd., Jeeves Inc., and Neo Financial are part of a growing crop of tech-enabled lenders that are looking to snag a share of the lucrative credit card market from the big banks.

B次元官网网址淲eB次元官网网址檝e never had more choices,B次元官网网址 said Mikael Castaldo, general manager of everyday banking at Ratehub.ca.

On the personal credit card side, companies like Brim and Neo are trying to lure customers with promises of more seamless, app-based digital experience, as well as creative rewards programs that partner with specific brands and perks like no foreign transaction fees.

The startups have to be creative with rewards programs because they lack the scale to offer the big sign-up bonuses of the big banks, said Castaldo.

B次元官网网址淭heyB次元官网网址檙e just getting started, and itB次元官网网址檚 actually quite difficult to make that margin equation work sometimes for new credit card providers.B次元官网网址

On corporate cards, companies like Jeeves, Float and Caary are aiming mostly at startups and small to medium businesses, offering fast sign-up, numerous digital cards, higher credit limits and no personal guarantee, as well as easier integration into some accounting and spend management software.

B次元官网网址淭hereB次元官网网址檚 a lot of room for improvement, given 90 per cent of this is still with local banks,B次元官网网址 said Dileep Thazhmon, co-founder and CEO of Jeeves.

He said the company, based in New York but with operations across the Americas, had a soft launch in Canada earlier this year and it has become the companyB次元官网网址檚 second biggest market with more than 300 companies signed on.

Jeeves directly monitors a clientB次元官网网址檚 bank account and uses machine learning to assess risk, which Thazhmon said allows them to offer the higher credit limit and no personal guarantee.

B次元官网网址淲e trust our underwriting, we trust our risk engine.B次元官网网址

The fintech credit card space has gathered steam in recent years, with significant growth in the United States. San Francisco-based Brex Inc. launched its first card in 2018 and was valued at US$7.4 billion in April, and New York-based Ramp Business Co. launched in 2020 and was last valued at US$3.9 billion. Both companies promise a more seamless sign-up experience and continue to add back-end features to help manage expenses.

Toronto startups are also looking to get into the space. Caary raised $4.1 million in June and Float secured a $5 million seed round of funding in July, both based on the model of digital-first corporate cards.

The growth in the fintech credit card space recently is due in part to all of the foundational work done across the digital finance landscape in recent years, said Thazhmon.

B次元官网网址淎 company like Jeeves, you could not build this four years ago. You couldnB次元官网网址檛 build it at this scale, you couldnB次元官网网址檛 build at this speed, because a lot of the hooks we plug into were only built in the last three or four years.B次元官网网址

The new competition for the big banks comes as the market is already feeling pressure. Credit card debt fell by $16.6 billion in the first year of the pandemic as people paid down debt, especially those with low credit, who generally pay higher interest. Banks are also seeing more competition from buy-now pay-later models, which some companies like Brim have integrated into their products.

But while the new entrants may have innovative offers, they still have a tough road ahead to break into the market, said Abhishek Sinha, who leads EY CanadaB次元官网网址檚 banking technology consulting practice.

B次元官网网址淚tB次元官网网址檚 not that easy breaking into the credit card space because youB次元官网网址檝e got a very mature, established market and it seems the Canadian consumer B次元官网网址 we are a bit more risk averse, we are a bit more OK with status quo than our cousins down south.B次元官网网址

The banks also already cover B次元官网网址渁lmost every kind of card imaginable,B次元官网网址 he said, leaving the new entrants to have to find a significant value proposition to get in.

B次元官网网址淚 donB次元官网网址檛 think itB次元官网网址檚 a question of fintechs picking up on a niche thatB次元官网网址檚 underserved, I think itB次元官网网址檚 more fintechs picking up on niche where they think they can differentiate.B次元官网网址

He said banks have also boosted their market research, with more focus groups and joint product developments than even a few years ago.

Banks have already started to integrate buy-now pay-later options and have been investing heavily in their digital apps and offerings.

Castaldo at Ratebub said he sees the banks putting significant resources to keep their dominant position in the market.

B次元官网网址淭heyB次元官网网址檙e throwing the full weight of their balance sheet and brains behind solving the problem for sure.B次元官网网址

Ian Bickis, The Canadian Press


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