The Better Business Bureau has issued a warning for users of weight loss app Noom.
In a Wednesday (Aug. 19) news release, the bureau said itB次元官网网址檚 seen a B次元官网网址渟ignificant uptickB次元官网网址� in the number of calls itB次元官网网址檚 received about the app. Between Aug. 16 and 18, the bureau received 1,213 consumer complaints about Noom, largely about billing and customer service, compared to 2,023 total complaints since July 2017. According to a bureau alert, consumers are trying to cancel during the free trial offer but are still being billed for between $20 and $40 in monthly subscription costs. Customers are also claiming they are being charged upfront for several months of subscription, in amounts from $120 to more than $180 instead of being billed monthly.
B次元官网网址淣early all consumers detail the difficulty they encounter when trying to get in contact with the companyB次元官网网址檚 customer service to request a refund of charges,B次元官网网址� the bureau said.
The bureau warned customers to read terms carefully when they sign up for a free trial, especially for health and wellness apps.
On the Apple app store, Noon has a rating of 4.6 stars with 18,000 ratings and is the eighteenth ranked health and fitness app. It has a similar rating in the Google Play store with 212,838 reviews.
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